Can I make a claim because my trip was cancelled, my trip was rescheduled, I have suffered a loss of income or any other reason as a result of the Coronavirus?
If you have purchased the Optional COVID-19 Pack:
There is some cover for:
1) Overseas emergency medical, hospital and medical evacuation expenses
2) Trip cancellation and disruption
Check the Product Disclosure Statement (PDS) and the Optional COVID-19 Pack Document for more information.
If you do NOT have the Optional COVID-19 Pack:
There is no cover for any claims that are directly or indirectly related to or arising from the SARS-CoV-2 virus, the COVID-19 disease or any mutation of either. This applies regardless of when you buy your policy, your travel destination, or the Australian government’s travel advisory for the country at the time you bought your policy.
While Coronavirus (COVID-19) is excluded from coverage, you are welcome to make a claim for consideration. You can make a claim online 24/7 and our Claims Team will assist you. All claims will be assessed on a case-by-case basis and in accordance with the terms, conditions and exclusions of your policy.
Cover is subject to the policy terms, conditions, limits and exclusions in the Product Disclosure Statement (PDS).