What is the excess on claims?

Excess is the initial amount that you would have to pay if you were to make a claim.  The excess on claims depends on the Standard Excess level you chose at the time that you purchased your policy.

For example, if you selected the $200 Excess for your policy, and you made a claim for medical expenses for $1000, you would get back $800. If you had a NIL excess on your policy, you would get back the full $1000.

For policies purchased BEFORE you have departed Australia:

You can choose between $200, $100 or $0 Standard Excess. It may also depend on the section of the policy you make a claim under.

For policies purchased AFTER you have already left Australia:

The excess for already overseas policies is $500. It is NOT possible to reduce or remove this excess.


For more information, refer to our Product Disclosure Statement (PDS).

Read more about travel insurance excess: