What is the excess on claims?
Excess is the initial amount that you would have to pay if you were to make a claim. The excess on claims depends on the Standard Excess level you chose at the time that you purchased your policy.
For example, if you selected the $200 Excess for your policy, and you made a claim for medical expenses for $1000, you would get back $800. If you had a NIL excess on your policy, you would get back the full $1000.
For policies purchased BEFORE you have departed Australia:
You can choose between $200, $100 or $0 Standard Excess. It may also depend on the section of the policy you make a claim under.
For policies purchased AFTER you have already left Australia:
The excess for already overseas policies is $500. It is NOT possible to reduce or remove this excess.
For travellers aged 80 - 89, a $2,000 medical excess applies for all claims arising from, related to or associated with an injury or sickness.
It is NOT possible to reduce or remove the medical excess for travellers aged 80 - 89.
For more information, refer to our Product Disclosure Statement (PDS).