Claims Questions
- Can I track my claim's progress?
- Can I use any translation service to translate my claim documentation?
- Can my next of kin or friend discuss my emergency or claim with you?
- Can the witness who signs my Claim form be a family member?
- Do I have to complete the Medical Certificate of the claim form?
- Do I have to pay anything if I make a claim?
- Do I have to pay the bill for medical claims and then claim them back when I return home?
- Do I have to wait until I am back in Australia to submit a claim?
- Do receipts, medical or police reports have to be translated into English for my claim?
- Does the Emergency Assistance number have a call-back facility?
- How am I assured of a fair decision when making a claim?
- How do I claim if my policy was purchased as part of a group and the contact details aren't mine?
- How do I contact emergency assistance if I'm unconscious?
- How do I know if I am covered for an event?
- How do I retrieve a saved claim?
- How is Depreciation on items applied?
- How is the value of purchased second hand items determined?
- How long do claims take to be processed?
- How long do I have to lodge my travel insurance claim?
- How long will it take to process my claim?