Your Policy
- I am planning on giving birth while overseas, can I add my newborn child to my policy?
- I bought a Single policy for the kids and I. Why does my policy still say 'Single'?
- I can't find my policy, what should I do?
- I can't find the email from you with my policy details, what should I do?
- I can't open the link for policy certificate, what do I do?
- I have a Frequent Traveller Saver policy for Asia, but I am going to the USA. What do I do?
- I was only supposed to be in transit, but I am stuck here for 3 days. Am I covered if I leave the airport?
- If I need to travel home for a family illness, which family members are covered?
- If I no longer wish to travel, can I transfer my policy?
- If I return home early, can I get a refund for the unused part of my policy?
- If I temporarily return home during the period of my policy, what am I covered for?
- Is my partner covered to leave with me?
- Is my spouse covered in a Frequent Traveller Saver policy?
- Is repatriation as a direct result of terrorism included in the cover?
- Is the monsoon season in Asia considered a "Known Event"?
- My travel plans have changed, what do I do?
- One of my trips is longer than the number of days on my Frequent Traveller Saver policy. What do I do?
- Should I print my policy certificate?
- We have a DUO policy and have ended our trip early. Can we take separate trips after that?
- What am I covered for if war breaks out in the country I am visiting?