Can I cancel my policy and get a full refund within 24 hours?You have 14 days from the purchase date of your policy (as set out in the Certificate of Insurance) to make sure you are happy with your policy (this is the Cooling off period). During these 14 days, you may cancel your policy by writing to us and we will give you a full refund, provided:
- You have NOT exercised or intend to excercise any of your rights or powers under the policy. E.g. you have made a claim, intend to make a claim or used the policy to obtain a visa;
- Your travel departure date (shown on your Certificate of Insurance) has NOT passed within the 14 day cooling off period. This means that from the purchase date of your policy, if there is less than 14 days to your departure date, the 14 day cooling off period does not apply. Your cooling off period would end on your departure date.
If you have purchased a policy for the wrong destination, incorrect trip duration or need to make other changes to your policy, you may not need to cancel your policy. Contact us for assistance:
- Email firstname.lastname@example.org
- Phone 1300 409 322
If you still wish to cancel your policy, and the above 2 points do not apply to you, we would be able to cancel your policy immediately. However, please allow 2 - 3 business days for the refund to appear in your bank statement.
For more information, refer to our Product Disclosure Statement (PDS).