Can I cancel my policy and get a full refund within 24 hours?

We are flexible when it comes to cancelling your Fast Cover Travel Insurance policy, provided you meet the cancellation terms and conditions of your policy. We offer a 25-day Cooling-Off Period from the date of policy purchase, which allows you to cancel your policy and receive a full refund, provided you meet the cancellation conditions outlined in the Product Disclosure Statement. To receive a full refund on your Travel Insurance during the Cooling-Off Period, you must meet the following conditions: 

• You have not started your trip, and 
• Have not exercised any rights under the policy (e.g. you have not made a claim or used your policy to obtain a visa). 

If you meet the Cooling-Off Period conditions, you may request to cancel your policy and receive a full refund. If you do not meet the Cooling-Off Period conditions but still wish to cancel, you can request cancellation at any time, and a refund may be available depending on your circumstance and Fast Cover Travel Insurance policy terms.

You can cancel or amend your policy by visiting our website and logging in to your policy at www.fastcover.com.au/your-policy. Alternatively, you can contact our Customer Service Team via email at info@fastcover.com.au or by phone at 1300 409 322. 

If you have purchased the wrong policy, selected the incorrect destination, or need to make other changes, you may not need to cancel your policy. Contact our team for assistance in making changes. If you are eligible for a refund, your request will be processed immediately, but please allow 2-3 business days for the refund to appear in your bank statement. 

Eligibility criteria, policy terms, conditions, exclusions, limits and sub limits apply. Consider the PDS prior to deciding on which policy is right for you and your needs. 

Any advice is general advice only and does not take into account your individual objectives, financial situation, or needs. Please consider the PDS before making any decisions regarding the purchase of travel insurance.