Your Policy
- Am I covered if a country has a 'Do Not Travel' status by the Australian Government?
- Am I covered if the airport strikes?
- Can I cancel my policy after the 14 Day Cooling Off Period has expired?
- Can I cancel my policy and get a full refund within 24 hours?
- Can I cancel my policy if my overseas travelling companion can't travel?
- Can I change my policy from Standard Saver to Comprehensive and vice versa?
- Can I change the name on my policy?
- Can I remove the snow cover from my domestic plus policy because I don't need it?
- Can I return home within my policy dates and then go overseas again?
- Can my family or friend make enquiries or changes on my policy?
- Do you have policies with no Medical Cover?
- Does the Basics policy cover for repatriation/cremation?
- Does travel insurance cover the consumption of alcohol?
- How can I change my policy?
- How do I add my friend to my policy?
- How do I find out about my policy and its terms and conditions?
- How do I login to my account
- How do I remove a traveller on my policy?
- How long am I covered for?
- I am having trouble downloading my documents. What do I do?