Coronavirus (COVID-19)

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• Can I make a claim because my trip was cancelled, my trip was rescheduled, I have suffered a loss of income or any other reason as a result of the Coronavirus?
• I need to change the travel dates on my policy because of the Coronavirus (COVID-19) pandemic. What are my options?
• If I purchased my policy before the Coronavirus was declared an epidemic/pandemic will I still be covered for the Coronavirus?
• Am I covered if the Australian border or a state or territory border is shut preventing me from taking my trip?
• I am currently travelling and cannot get home because of the Coronavirus (COVID-19) pandemic. What should I do?
• I am currently travelling and want to keep travelling while Coronavirus (COVID-19) pandemic persists.
• Is there cover if I contract COVID-19?
• Am I covered for quarantined expenses if a government authority in my destination country or Australian state/territory announces quarantine upon arrival for travellers from my departure location?
• Am I covered if I’m worried about COVID-19 and I want to cancel my trip?
• Am I covered for travel to my destination country if the Australian Government's Department of Home Affairs has issued a "Do Not Travel" or "Reconsider Your Need To Travel" overall advice level?
• Do I need travel insurance to travel during COVID-19?
• Will I get a refund of my policy, if I cancel outside of the cooling off period because I can't travel?
• Am I covered if a member of our travelling group (including family members) has tested positive for COVID-19 or is identified as a close contact and we are required to quarantine before departure or on arrival?
• Am I covered if I have a runny nose or other symptoms and choose not to travel?
• Am I covered if I have to delay or cancel my trip as I am awaiting COVID-19 test results?
• Am I covered if an airline, cruise line, bus line or rail authority refuses me boarding?
• Do I need to disclose if I have or have had COVID-19?