I still plan to travel during the Coronavirus (COVID-19) pandemic. Will I have cover?
If you have purchased the Optional COVID-19 Pack:
There is some cover for COVID-19 related claims for:
1) Overseas emergency medical, hospital and medical evacuation expenses
2) Trip cancellation and disruption
Check the Product Disclosure Statement (PDS) and the Optional COVID-19 Pack Document for more information if the Optional COVID-19 Pack is suitable for you.
If you do NOT have the Optional COVID-19 Pack:
There is no cover for any claims that are directly or indirectly related to or arising from the SARS-CoV-2 virus, the COVID-19 disease or any mutation of either. This applies regardless of when you buy your policy, your travel destination, or the Australian government’s travel advisory for the country at the time you bought your policy.
Whether or not you have the Optional COVID-19 Pack, there is still cover for other claims which are not related to COVID-19. You can make a claim online 24/7 and our Claims Team will assist you. All claims will be assessed on a case-by-case basis and in accordance with the terms, conditions and exclusions of your policy.