I need to cancel my policy because of the Coronavirus (COVID-19) pandemic. What are my options?
If your trip has been affected by COVID-19, you can:
- Change your depart and/or return dates by logging into Your Policy or contacting us. Depending on your revised dates, an additional premium may apply.
- Cancel your policy for a full refund if you are still within the 25 day cooling off period by logging into Your Policy or contacting us.
If you are outside the 25 day cooling off period and you are not intending to make a claim on your existing policy, see Can I cancel my policy after the 25 Day Cooling Off Period has expired? or contact us to discuss your circumstances and options.