Claims Questions
- After I put a claim in, will I need to do anything else?
- Am I covered if I miss my flight because my car or taxi gets a flat tire on the way to the airport?
- Can I claim for the cost of my airline ticket if it was paid for by someone else?
- Can I claim for kennel and cattery services in Australia because my travel home was delayed?
- Can I claim for a change to my airline ticket?
- Can I claim for sickness under the Loss of Income benefit?
- Can I claim for something and also change the dates for my trip?
- Can I claim for the cost of obtaining a visa if I have to cancel my holiday?
- Can I claim to book a flight with another airline if my airline changes my flight to a time that doesn't suit me?
- Can I get a refund for booked day tours if they're cancelled?
- Can I get SMS updates on the status of my claim?
- Can I make a claim for my luggage and personal effects if I don't have receipts?
- Can I make a claim online?
- Can I put a claim in if I am injured while onboard my cruise ship?
- Can I still claim if I don't have proof of purchase of my items?
- Can I still claim if I've left my luggage and personal effects unsupervised in a public place?
- Can I track my claim's progress?
- Can my next of kin or friend discuss my emergency or claim with you?
- Can the witness who signs my Claim form be a family member?
- Do I have to complete the Medical Certificate of the claim form?