Claims
- After I put a claim in, will I need to do anything else?
- Can I claim for the cost of my airline ticket if it was paid for by someone else?
- Can I claim for something and also change the dates for my trip?
- Can I get SMS updates on the status of my claim?
- Can I make a claim online?
- Can I submit a partially completed claim?
- Can I track my claim's progress?
- Can I use any translation service to translate my claim documentation?
- Can the witness who signs my Claim form be a family member?
- Do I have to complete the Medical Certificate of the claim form?
- Do I have to pay the bill for medical claims and then claim them back when I return home?
- Do I have to wait until I am back in Australia to submit a claim?
- Do receipts, medical or police reports have to be translated into English for my claim?
- How am I assured of a fair decision when making a claim?
- How do I claim if my policy was purchased as part of a group and the contact details aren't mine?
- How do I get a claim number?
- How do I retrieve a saved claim?
- How long do claims take to be processed?
- How long do I have to lodge my travel insurance claim?
- How long will it take to process my claim?