Claims
- After I put a claim in, will I need to do anything else?
- Can I claim for the cost of my airline ticket if it was paid for by someone else?
- Can I get SMS updates on the status of my claim?
- Can I make a claim and also change the dates of my trip?
- Can I submit a partially completed claim?
- Can I submit an online claim if I already have a claim number from the Emergency Assistance team?
- Can I use any translation service to translate my claim documentation?
- Do I have to complete the Medical Certificate on the claim form?
- Do I have to pay the bill for medical claims and then claim them back when I return home?
- Do I have to wait until I am back in Australia to submit a claim?
- Do receipts, medical or police reports have to be translated into English for my claim?
- How am I assured of a fair decision when making a claim?
- How can I add more information to a claim I’ve already submitted?
- How can I check the progress of my travel insurance claim?
- How can I make a travel insurance claim if my group policy has the organiser’s contact details instead of mine?
- How can I make changes to my travel insurance claim after it has been submitted?
- How do I make a travel insurance claim online?
- How do I make a travel insurance claim with Fast Cover?
- How do I retrieve a saved travel insurance claim?
- How do I send my travel insurance claim form and supporting documents?