I have a claim number from the Emergency Assistance team while overseas. Can I submit an online claim?
No, you would not be able to submit an online claim if you already have a claim number, as this would result the creation of a duplicate claim.
If you already have a claim number, you need to download a physical claim form. Please fill out the claim form and post or scan and email your claim form. If you will be emailing your claim form to the Claims team, ensure that you put your claim number in the subject line.
Read more about making a claim: