Do I have to pay the bill for medical claims and then claim them back when I return home?
Yes, if you have received medical treatment, you must keep the receipt and obtain a medical certificate advising of the injury, illness or sickness and the treatment received. You can then claim the cost when you return home.
If you are hospitalised, you or a member of your travelling party MUST contact us as soon as possible. If you do not, we will not pay for expenses or for any evacuation or airfares that have not been approved or arranged by us.
If you are not hospitalised but you are being treated as an outpatient and the total cost of such treatment will exceed $2,000, you MUST contact us as soon as possible. You can also contact the Emergency Assistance team should you require any help on medical matters.