How long do I have to lodge my travel insurance claim?

For general claims, you must give us notice of your claim as soon as you can on your return home. For medical, hospital or dental claims, please contact us as soon as possible so that we may assist in your care and pre-approve medical expenses. For other claims, you must notify us and submit full details in writing within 30 days of your return.  

For more information or to submit an online claim, please visit our claims page here: https://fastcover.com.au/claims  

If you need any assistance, the Claims team is available Monday to Friday, 9:00 am - 5:00 pm AEST and can be reached at: 

• Email: claims@fastcover.com.au 
• Phone: 1300 409 322 (please select option 3) 

Eligibility criteria, policy terms, conditions, exclusions, limits and sub limits apply. Consider the PDS prior to deciding on which policy is right for you and your needs. 

Any advice is general advice only and does not take into account your individual objectives, financial situation, or needs. Please consider the PDS before making any decisions regarding the purchase of travel insurance. 

As each individual’s circumstances are different, we will assess each claim on a case-by-case basis in accordance with your specific circumstances, policy terms, and Certificate of Insurance.