How long do I have to lodge my travel insurance claim?
You can make a claim while you are still overseas or when you return home. However it's important you make your claim as soon as possible. If you take too long, there may be problems confirming your details and collecting information to support your claim.
For any claim you make, the claims team require documentation like receipts or medical reports to support your claim. For theft or loss of luggage and personal effects, you must report the theft or loss within 24 hours to the police or an office of the bus line, airline, shipping line or rail authority you were travelling on when the theft occurred. You must provide the written statement from whoever you reported it to, to support your claim.
The sooner we receive your travel insurance claim with all supporting documentation, the sooner we can process it for you, and the sooner you can get on with other important things like enjoying your holiday or planning your next one!