How long does it take to process a travel insurance claim?

Claims are generally processed within 10 working days once we have received your completed claim form and all required supporting documents.

If further information is needed, the Claims team will contact you within the 10 working days of claim lodgement to let you know what else is required.

Every claim is reviewed individually on a case-by-case basis and will only be paid if it meets the terms, conditions, limits, and exclusions in your policy. Always check the PDS carefully so you know exactly what’s included before you travel.