Do receipts, medical or police reports have to be translated into English for my claim?

When you initially submit your claim, you should attach your untranslated documentation for the Claims team to review.

Translation fees are not covered by your travel insurance policy.

If the documentation requires translation from an external company, the Claims team will contact you to advise you of the cost to have the translation done. You can choose to accept the cost of this translation, or you can take the document to be translated by an external company of your choice.