Am I covered if I'm worried about COVID-19 and I want to cancel my trip?

Claims arising from epidemics and pandemics are excluded, except those expenses that are specifically included under our COVID-19 benefits including Overseas Emergency medical, hospital and medical evacuation expenses and/or COVID-19 Trip Cancellation and Disruption expenses. Both benefits are related to you or your travelling companion listed on your Certificate of Insurance contracting COVID-19.

No cover is available under our benefits for changing or cancelling your trip if you change your mind or have concerns about COVID-19.

As each individual’s circumstances are different, you should submit a claim and our claims team will make a decision based on your particular circumstances.

See our Product Disclosure Statement for full terms, conditions, exclusions and limits that apply.