What happens if my flight is cancelled or rescheduled due to COVID-19?
If your flight is cancelled or rescheduled due to COVID-19, you should contact your airline or travel agent to see whether your flight will be rescheduled or the cost of the flight will be refunded, credited or provided as a travel voucher.
There is no cover under your policy to claim for any out-of-pocket expenses if your flight is cancelled directly or indirectly due to COVID-19.
If you have new travel dates:
You can change your depart and/or return dates of your policy by logging into Your Policy or by contacting us.
Please note, there may be an additional charge depending on your new travel dates.
If you don't have new travel dates:
Contact us to discuss your policy options.