What if my flight is cancelled or rescheduled due to COVID-19?
If your flight is cancelled or rescheduled because of COVID-19, you’ll need to contact your airline or travel agent first to see if they can reschedule your flight or provide a refund, credit, or travel voucher.
Depending on the policy chosen and the circumstance, we may be able to pay for an alternative expense if during your trip you incur additional accommodation and travel expenses due to COVID-19 related situations as outlined in the PDS. The cost must be unrecoverable from other source.
Changing your travel dates:
- If you have new dates, you can update your policy by logging into Your Policy or contacting us. Please note, an additional charge may apply depending on your new dates.
- If you don’t have new dates yet, you can get in touch with us to discuss your policy options.
📞 1300 409 322
Every claim is reviewed individually on a case-by-case basis and will only be paid if it meets the terms, conditions, limits, and exclusions in your policy. Always check the PDS carefully so you know exactly what’s included before you travel.