Am I covered if I can’t go on my trip because I need to self-isolate due to being deemed a close contact?

Under our PDS there is no cover if you cannot go on your trip or your trip is disrupted because you are deemed to be a close contact of someone who has been diagnosed with COVID-19 unless the person who tested positive is named on the Certificate of insurance. For example, if you are a close contact of a family member who is not named on the Certificate of insurance, there is no cover. However, under this circumstance we may provide you with a partial or full refund of your premium.  

Cover for additional accommodation and travel expenses incurred during your trip may be available if you are personally directed by a government health authority to isolate or quarantine because you are a close contact of someone named on Your Certificate of insurance who has tested positive for COVID-19. 

Every claim is reviewed individually on a case-by-case basis and will only be paid if it meets the terms, conditions, limits, and exclusions in your policy. Always check the PDS carefully so you know exactly what’s included before you travel.