Can I make a claim because my trip was cancelled or rescheduled due to COVID-19?
Travel providers have been much more flexible and helpful during the pandemic if travellers are unable to travel, especially due to COVID-19. If you need to cancel or reschedule you trip, you should firstly contact your travel agent and/or travel providers (airline, cruise line, accommodation, tour company…) and see if they can reschedule your trip or provide a refund, credit or travel voucher.
If after contacting your travel providers, you have out-of-pocket expenses, you can make a claim for COVID-19 trip cancellation. Please note there is no cover for COVID-19 cancellation or trip disruption expenses on a Basics policy.
If you are rescheduling your trip and want to change your depart and/or return dates on your travel insurance policy, log into Your Policy or contact us.
There is only cover for COVID-19 related claims if you purchased your policy after the 10th February 2022, unless you purchased the optional COVID-19 Pack and it appears on your Certificate of Insurance. Cover is subject to the policy terms, conditions, limits and exclusions in the Product Disclosure Statement (PDS).