Our vulnerability policy

We understand that there are times when our customers may be feeling vulnerable, and we appreciate this can take on many forms such as language barriers, financial hardship, and issues and difficulties arising from domestic family violence.  In these situations, we are committed to providing extra care. We recognise that these vulnerabilities can give rise to unique needs, which can change over time or in response to particular situations.

If you are experiencing vulnerability and would like more information on the extra care, we can provide, please speak to one of our team on 1300 409 322. Alternatively, you can access more information in our Vulnerable Customers Policy and Family Violence Policy.