What support is available if I am experiencing vulnerability?

We understand that customers may face times when they feel vulnerable, and this can take many forms, including language barriers, financial hardship, or issues arising from domestic or family violence. In these situations, we strive to provide extra care and support tailored to your needs. 

Vulnerability can create unique challenges that may change over time or in response to particular circumstances. Our team is here to listen and provide assistance wherever possible. 

If you are experiencing vulnerability and would like more information about the support we can provide, you can: 

• Speak with one of our team by calling 1300 409 322 
• Access our Vulnerable Customers Policy and Family Violence Policy for more details