Are airline operational issues (not enough staff, technical or mechanical) covered?

Cover is provided in certain circumstances under the following Benefits :

1) Travel Delay Expenses benefit: reimburses up to $200 per adult listed on the Certificate of Insurance, per day, up to a maximum of 10 days, for reasonable accommodation and meal expenses that you incur as a result of the flight delay, but the delay must be for more than 6 hours from your scheduled departure time.

2) Special Event Transport Expenses benefit: if you have a Special Event to get to, this benefit provides cover up to $5000 for your reasonable additional travel expenses to get to your special event on time.

Note:

There is no cover for any cancelled accommodation, tour or cruise expenses that you incur as a result of the airline's operational issues.
The Travel Delay and Special Event Transport Expense benefits are only available on select policies.
There is no cover for trip cancellation or trip disruption expenses as a result of a delay or rescheduling by an airline unless it is due to a strike, riot, hijack, civil protest, severe weather or natural disaster.

You are free to make a claim, and the Claims team will assess your claim and make a decision based on your particular circumstances.

Cover is subject to the policy terms, conditions, limits and exclusions in the Product Disclosure Statement (PDS).