When do you have to pay the excess?

The excess level that you choose for your policy will apply to a claim that you make. If you make multiple claims arising from the same event, only one excess will apply. However, if your claims relate to separate, unrelated events, an excess will apply to each claim, unless stated otherwise.  

For example, if you submit a claim for unrelated events, such as falling and injuring yourself whilst overseas and you submit a claim for overseas medical expenses, and another event where you had your luggage stolen whilst at the airport and claim for stolen luggage, an excess is payable for each of those claims. So if you chose to have a $200 excess on your policy, you would need to pay $400 in excess in total, if both claims were approved. 

As each individual’s circumstances are different, we will assess each claim on a case by case basis and in accordance with your specific circumstances, policy terms and Certificate of Insurance.  

Any advice is general advice only and does not take into account your individual objectives, financial situation or needs. Consider the PDS as eligibility criteria, policy terms, conditions, exclusions and limits apply.