What do we mean by ‘Unsupervised’ items?

When we say ‘unsupervised’ this means: 

• Luggage or personal effects that are left with a person who you did not know prior to leaving for your trip 
• Baggage that is left with a person not listed or named on your Certificate of Insurance or who is not your travelling companion listed on the policy 
• Luggage that is left in a place where it can be taken without your knowledge, including but not limited to: 
• In the seat pocket of your plane seat – including if they are taken while you are sleeping 
• Luggage that is left at such a distance where you are unable to prevent it from being stolen like leaving your items at the side of the pool or at the beach while you swim 
• Baggage that you have misplaced or forgotten to take with you. For example, if you leave your backpack on the seat of a café or bar and you walk out after you have finished eating or drinking. 

As each individual’s circumstances are different, we will assess each claim on a case by case basis and in accordance with your specific circumstances, policy terms and Certificate of Insurance.    

Eligibility criteria, policy terms, conditions, exclusions and limits apply. Consider the PDS prior to deciding on which policy is right for you and your needs.