What are the things I should be aware of if I am thinking of buying a policy from Fast Cover?
Before you buy a policy with us there are 11 things you must know.
Travel insurance is there to protect you against unexpected circumstances like medical emergencies, trip cancellation and lost baggage.
Each travel insurance policy is different, and we want to ensure you understand how our travel insurance policies work so that you can choose the right cover for your circumstances
1. Important note on COVID-19:
Claims that are directly or indirectly related to or arising from the SARS-CoV-2 virus, the COVID-19 disease or any mutation of either, are excluded under this policy. The exclusion related to COVID19 applies regardless of when you buy your policy, your travel destination, or the Australian government’s travel advisory for the country at the time you bought your policy.
This is because we consider the global outbreak to be a known event and the ongoing disruption to domestic and international travel to be foreseeable and expected. This is the case even once the Australian or any relevant government eases or removes domestic and international travel 2 bans. Travel anywhere has generally become more complex and unpredictable, so your travel plans may have a higher chance of being disrupted.
Here are some examples of COVID-19 related travel disruptions you may encounter that will be excluded under the policy:
- Changes in Australian and international border and immigration restrictions in response to the spread or a subsequent wave of COVID-19.
- Compulsory periods of quarantine once you reach your destination or upon return.
- Denial of entry to a country.
- Expenses you may incur due to someone else contracting COVID-19 or being suspected of contracting COVID-19. This includes your travelling companions and close relatives.
There is also a higher risk of contracting COVID-19 overseas. You may come in contact with more people than usual, including during long-haul flights and in crowded airports. Please note that health care systems in some countries may not be as well- equipped as the Australian health care system.
Hospitals overseas may come under strain and may not have the capacity to support foreigners. If you do contract COVID-19 overseas, there’s no cover for any medical, hospital and emergency repatriation expenses you incur due to COVID-19.
Nonetheless, our emergency assistance team are available 24/7 to help you if you need it. This assistance is offered to you regardless of whether your claim is related to COVID-19. Our experienced team of Australian-based doctors, nurses and case managers can help you:
- Locate the nearest hospitals and clinics with COVID-19 testing facilities;
- Make appointments with local medical practitioners in a foreign country;
- Find embassies and consulates, and liaise with the Australian Department of Foreign Affairs (DFAT); and
- Notify your loved ones and work colleagues if necessary.
Please note that the provision of any assistance by our emergency assistance team doesn’t mean that your claim will be paid.
If you are feeling unwell during your trip
If you are experiencing respiratory difficulties, fever like symptoms or are just feeling unwell, please contact our 24/7 emergency assistance team as soon as possible at: While in Australia on 02 8320 7999; or while overseas +61 2 8320 7999.
2. Cover is only available if:
- You currently reside in Australia
- You hold a valid Australian Medicare card (if you are a temporary visitor, then you must be covered in Australia by a private health insurance policy that satisfies the Australian government health insurance requirements for your visa type)
- You purchase your policy before you commence your trip or you satisfy all of the requirements for purchasing a policy while you are already overseas;
- For temporary visitors, your visa remains valid beyond the period of your return; and
- Your trip starts and ends in Australia; and
- You are aged 89 years and under.
For temporary residents of Australia, cover is available, however, only if:
- You are a non-permanent resident who holds a valid Medicare card or are covered by an Australian Private Health Insurance policy that satisfies the government health insurance requirements for your visa type; and
- You have a home in Australia to which you intend to return; and
- Your trip starts and ends in Australia; and
- You hold a return ticket to Australia; and
- You are aged 89 years and under.
For all travellers on this policy:
- In the event of a medical repatriation from overseas, we will return you to Australia.
- Medical expenses incurred once you have returned to Australia are not covered on this policy.
- It is therefore important that you ensure you have access to long term medical care in Australia.
3. If you are already overseas
If you left Australia without travel insurance or if your travel insurance policy (even if issued by another insurer) has expired, we may be able to help. You can purchase our Standard Saver, Comprehensive and Snow Sport Plus policies if you are already overseas, provided you meet all of the following requirements:
o been overseas for less than 14 days, or
o have been insured under a travel insurance policy since you left Australia that is current or has been expired for no more than 14 days; and
- You are an Australian citizen or resident normally residing in Australia; and
- You hold a valid Australian Medicare card; and
- You have a home to which you intend to return; and
- Your trip ends in Australia; and
- You are aged 74 years and under at time of purchase; and
- You advise us at the time of purchase that you are already overseas (this will be noted on your Certificate of Insurance).
You cannot purchase a Basics Policy or Frequent Traveller Saver Policy if you are already overseas.
Temporary visitors (i.e. on a tourist visa) or individuals on an Australian temporary residence visa including those on a working holiday visa are not eligible to purchase this policy after departing Australia.
Policies purchased while you are already overseas are subject to:
- A 48-hour no-cover period applies to all benefits (there is no cover under any section of the policy for any event that arises within the first 48 hours of purchasing your policy).
- A $500 excess for all claims.
4. It's your responsibility to read the Product Disclosure Statement (PDS) and decide whether this policy suits your needs
Before you buy this policy you should (and we rely on you to) read the PDS in full to decide if the cover we offer is right for you. You must carefully consider:
- When you are covered;
- What you are covered for;
- Any limits to the cover; and
- Whether this policy is right for you and your circumstances
Your policy is made up of this PDS, the Certificate of Insurance and any other change to the terms of the policy otherwise advised by us in writing (such as an endorsement or a Supplementary PDS) which may vary or modify the above documents. Together they form our agreement with you. All benefits are subject to the policy terms, conditions, exclusions and limits of cover described in this PDS.
5. Your medical history affects your cover
Please consider your medical history carefully. This includes any condition at any time in your entire life that you (including your dependants travelling with you) have:
- Been diagnosed with, or
- Taken or take medication for, or
- Seen a medical practitioner for (GP, physiotherapist, nutritionist, etc.), or
- Had an operation/procedure for, or
- Had a test for (x-ray, blood test, scan, etc.), or
- Received or currently receive any form of treatment.
Travel insurance policies provide cover for unexpected sudden sickness or injuries. Our travel insurance includes cover for 43 Pre-existing Medical Conditions but only if you have not been hospitalised for the condition in the past 24 months and your medications for the condition have remained unchanged for the past 6 months prior to purchase. If you have a Pre-existing Medical Condition that is not included in this list, then it is not covered, and we will not pay for any claims where your medical history is a contributing factor.
6. Changes in health, new medical conditions or pregnancy before you travel
If your health or the health of anyone listed on the certificate of insurance changes before you depart on your trip you must contact your medical practitioner and get written confirmation that you are fit to travel.
7. You must take all care to protect your possessions
There are times when we will not pay if you have not reasonably looked after your luggage and personal effects. For example, we will not pay if you transport your jewellery, computer or certain other items in the cargo hold of the airplane or other modes of transportation. Similarly, we will not pay if your items are left unsupervised in a public place such as a beach or café or in a motor vehicle overnight.
This is not a complete list of circumstances when we will not pay if you do not reasonably protect your possessions. Refer to Benefit 14 – Luggage and Personal Effects for other ways you must reasonably protect your possessions. You must report a theft as soon as practicable, but preferably within 24 hours to the police or an office of the bus line, airline, shipping line or rail authority you were travelling on when the theft occurred. You must prove that you made a report by providing us with a written statement from whomever you reported it to.
8. Money Back Guarantee: You can cancel your policy within 14 days and receive a full refund
You have a full 14 days from the purchase date of the policy (as set out in the Certificate of Insurance) to make sure you are happy with every aspect of your Fast Cover Travel Insurance policy and in accordance with our regulatory obligations. This is known as the “cooling off” period. During this time, you may cancel the policy simply by contacting us and we will give you a full refund. If you decide to cancel your policy outside of this cooling off period for any reason, you will not be eligible for a refund of your premium.
You cannot cancel your policy if you have exercised any of your rights or powers under the policy (e.g. you have made a claim) or if you have started the trip within the 14 day cooling off period.
9. Your policy is issued by Hollard Insurance
The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 AFSL 241436 (Hollard) is the insurer and the issuer of this PDS. Hollard is also responsible for the assessment and payment of all claims. Hollard is authorised by the Australian Prudential Regulation Authority and holds an Australian Financial Services Licence issued by the Australian Securities and Investments Commission.
10. Your Duty of Disclosure
Duty of disclosure when you first enter into the policy with us Before you enter into this contract of insurance with us, you have a duty of disclosure under the Insurance Contracts Act 1984.
We may ask you questions that are relevant to our decision to insure you and on what terms. If we do, you must tell us anything that you know and that a reasonable person in the circumstances would include in their answer. It is important that you understand that You are answering for yourself and anyone else to whom these questions apply. You have this duty until we agree to insure you.
Your Duty of Disclosure when you vary, extend or reinstate the policy When you vary, extend or reinstate the contract with us, your duty is to tell us every matter that you know, or could reasonably be expected to know, is relevant to our decision whether to accept the risk of the insurance and, if so, on what terms.
Who needs to tell us
It is important that you understand you are disclosing to us and answering our questions for yourself and anyone else you want to be covered by the policy.
What you do not need to tell us
Your duty, however, does not require disclosure of any matter:
- That diminishes the risk to be undertaken by us;
- That is of common knowledge;
- That we know or, in the ordinary course of our business as an insurer, ought to know; or
- As to which we have waived your duty of disclosure.
If you do not tell us
If you do not tell us anything you are required to, we may cancel your contract of insurance or reduce the amount that we will pay you if you make a claim, or both. If your failure to tell us is fraudulent, we may refuse to pay a claim or treat the contract as if it never existed.
11. General advice
Any advice provided in our PDS is general only and does not take into account your individual needs, objectives or financial situation. You should carefully read this document before buying to decide if the product is right for you.