What can I expect after submitting a travel insurance claim?

Once your completed claim form and all the necessary documents have been received, the Fast Cover claims team will review your case. In most situations, your claim will be assessed within 10 business days.

If further information is required, you will be notified in writing within the same timeframe. This could include requests for additional documents, receipts, or confirmation of details to help finalise the claim. Depending on the information required, this may increase the 10 business day period.

Every claim is reviewed individually on a case-by-case basis and will only be paid if it meets the terms, conditions, limits, and exclusions in your policy. Always check the PDS carefully so you know exactly what’s included before you travel.