Can I make a claim if my belongings were left unsupervised in a public place?

If your luggage or personal items were left unsupervised in a public place, they aren’t considered secure, and losses from those situations aren’t covered. This includes moments like leaving bags on a beach while you swim, at a café table while you step away, or leaving it unsupervised in a hotel lobby.  

Every claim is reviewed individually on a case-by-case basis and will only be paid if it meets the terms, conditions, limits, and exclusions in your policy. Always check the PDS carefully so you know exactly what’s included before you travel.