Can I still claim if I've left my luggage and personal effects unsupervised in a public place?

There are times when we will not pay if you have not reasonably looked after your luggage and personal effects. 

For example, we will not pay if you transport your jewellery, computer or certain other items in the cargo hold of the airplane or other modes of transportation. Similarly, we will not pay if your items are left unsupervised in a public place such as a beach or café or in a motor vehicle overnight. 

The above is not a complete list of circumstances when we will not pay if you do not reasonably protect your possessions. See Product Disclosure Statement (PDS) Luggage and Personal Effects benefit for other ways  you must reasonably protect your possessions.

You must report a theft as soon as practicable, but preferably within 24 hours to the police or an office of the bus line, airline, shipping line or rail authority you were travelling on when the theft occurred. You must prove that you made a report by providing us with a written statement from whomever you reported it to

Read more about making claims and luggage and personal effects:

• 5 steps to make a travel insurance claim
• Luggage and personal effects cover