If I am denied entry to a country because I didn't get vaccinated, can I claim for cancellation?

If you are denied entry to a country because you did not get the required vaccination and you do not have a valid reason for not getting the vaccine, your claim may be denied. The Claims Team will assess each claim on a case by case basis.

For example: A valid reason could be due to a medical condition that we are able to cover you for, or if you are pregnant.

If the reason you are denied entry to a country is due to you acting illegally or breaking any government prohibition, laws or regulation including visa requirements, your claim may be denied. This is a General Exclusion in our Product Disclosure Statement (PDS).

For more information, check out the Smartraveller health page. 

COVID-19 Vaccinations

There is no cover if your claim arises:

• from you acting unlawfully or breaking any government prohibition, laws or regulation including visa requirements (such as COVID-19 vaccination requirements). 
• from the denial of boarding of any airline, shipping line or other carrier due to COVID-19 vaccination requirements.

Cover is subject to the policy terms, conditions, limits and exclusions in the Product Disclosure Statement (PDS).