Is the emergency assistance number toll free?

The Emergency Assistance number is not toll free. However, if you are calling in relation to an event that is covered under your policy, you can be reimbursed for the cost of the call as part of your claim. 

Every claim is reviewed individually on a case-by-case basis and will only be paid if it meets the terms, conditions, limits, and exclusions in your policy. Always check the PDS carefully so you know exactly what’s included before you travel.