What is the General Insurance Code of Practice?

The Insurance Council of Australia Limited has developed the General Insurance Code of Practice (“the Code”), which is a voluntary self-regulatory code. The Code aims to raise the standards of practice and service in the insurance industry. Lloyd’s and Fast Cover Pty Ltd have adopted the Code on terms agreed with the Insurance Council of Australia. For further information on the Code please visit www.codeofpractice.com.au. The Code Governance Committee (CGC) is the independent body that monitors and enforces our compliance with the Code. It also aims to drive better Code compliance, helping the insurance industry to improve its service to consumers. For more information about the CGC, or to obtain a copy of the Code please visit insurancecode.org.au.

The objectives of the Code are to:

• commit us to high standards of service;
• promote better, more informed relations between us and you;
• maintain and promote trust and confidence in the general insurance industry;
• provide fair and effective mechanisms for the resolution of complaints and disputes between us and you; and
• promote continuous improvement of the general insurance industry through education and training.

You can obtain a copy of the Code from the Insurance Council of Australia website.