Do I have to pay the hospital fees first and then make a claim?

If you are hospitalised, please contact the Worldwide 24/7 Emergency Assistance team as soon as possible. If you are too ill to do this, give your Policy details to your medical team, who will be able to contact the Worldwide 24/7 Emergency Assistance team on your behalf.

The Worldwide 24/7 Emergency Assistance team will communicate with your medical team as to your condition and treatment. If approved, the Worldwide 24/7 Emergency Assistance team will be your guarantor and pay the hospital directly for your hospital bills. 

Claims will be assessed on a case by case basis, as all situations will differ depending on your circumstances.

For more information, refer to our Product Disclosure Statement (PDS).

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