Can I cancel my policy after the 25 Day Cooling Off Period has expired?

If you decide to cancel your policy outside of the 25-day cooling-off period, you may be eligible for a partial refund. How much you are refunded if you cancel your policy depends on when you cancel and what type of policy you have, as described below.

* Special cancellation rules apply if your trip is affected by COVID-19. 

COVID-19 Cancellations 

If you are unable to start your trip due to a reason related to COVID-19 that is not covered by your policy, you can change your travel dates or cancel your policy at any time for a full refund provided you have not made a claim for some other reason. 

Should your circumstances not fit neatly into the scenarios we’ve outlined, you’re welcome to email info@fastcover.com.au or call us on 1300 409 322 to discuss what we may be able to do assist you. 

We are flexible when it comes to you changing or cancelling your policy. However, you cannot change or cancel your policy if: 

• You have made a claim or intend to make a claim, or 

• You have started the trip, even within the 25-day cooling off period, or 

• You have exercised any of your rights or powers under the policy such as using your travel insurance policy to obtain a visa or entry into a country. 

As each individual’s circumstances are different, we will assess each claim or circumstance on a case-by-case basis in accordance with your specific circumstances, policy terms, and Certificate of Insurance. 

Eligibility criteria, policy terms, conditions, exclusions, limits and sub limits apply. Consider the PDS prior to deciding on which policy is right for you and your needs.