What type of help does the Worldwide 24/7 emergency assistance team provide?

For emergency assistance anywhere in the world at any time, the Worldwide 24/7 Emergency Assistance team is only a telephone call away.

The team will help with medical problems, locating nearest medical facilities, your evacuation home, locating nearest embassies and consulates, as well as keeping you in touch with your family and work in an emergency.

If you are hospitalised, you or a member of your travelling party, MUST contact the Worldwide 24/7 Emergency Assistance team as soon as possible. If you do not, then to the extent permissible by law, we will not pay for these expenses or for any evacuation or airfares that have not been approved or arranged by the Worldwide 24/7 Emergency Assistance team.

If you are not hospitalised but you are being treated as an outpatient and the total cost of such treatment will exceed $2,000, you MUST contact the Worldwide 24/7 Emergency Assistance team. 

Note:

We will not pay for any hospital or medical costs incurred in Australia.

For more information, refer to our Product Disclosure Statement (PDS).