Claims Questions
- I need to put in a claim - what if I am at fault?
- I'm on a Duo policy, and making a claim, but the claims system keeps on referring to the other policy holder's name.
- I'm travelling with my mum but she has a policy with a different company. Am I covered if she falls sick?
- If I am delayed due to an overbooked flight, can I claim on accommodation expenses?
- If I am denied entry to a country because I didn't get vaccinated, can I claim for cancellation?
- If I am liable due to an accident where I was the passenger in a vehicle, are personal liability and legal costs covered?
- If I buy a policy after a Natural Disaster has occurred, am I covered?
- If I contract a disease because I was not vaccinated for it, can I claim for the medical expenses?
- If I go hiking and can't get back, am I covered to be evacuated to a safer location?
- If I have booked a scuba dive, and get sick before the dive, am I covered for the cost to cancel?
- If I send my luggage by courier and it is lost, can I claim for this?
- If my sporting event is rescheduled, can I claim on costs to rearrange my travel?
- If my travelling companion uses my phone and it is stolen from them, can I still claim?
- If my trip is disrupted and I have to return home, how much can I claim?
- Is my phone covered if I accidentally drop it and it breaks?
- Is the emergency assistance number toll free?
- Is there a limit to the number of times that I can claim for the same item?
- Is your claims process good?
- My camera stopped working while I was overseas. Can I claim for this?
- My tour operator cancelled my tour and refunded the tour cost, can I claim for the flight cancellation?