Claims Questions
- I don't have a phone to call the emergency assistance team. What can I do?
- I had already contacted the Emergency Assistance team about an incident on my holiday - do I still need to fill out a claim form?
- I have a claim number from the Emergency Assistance team while overseas. Can I submit an online claim?
- I have already submitted my claim, but I want to add to it. How can I do this?
- I have been charged for accidentally damaging the benchtop in the apartment that I rented. Can I claim?
- I have strong pain in my teeth, am I covered to get treatment?
- I have to make a change to my claim, how do I do this?
- I might have to attend court, can I claim for the cancellation costs if I am called to attend?
- I need to make a claim, what do I do?
- I need to put in a claim - what if I am at fault?
- I'm on a Duo policy, and making a claim, but the claims system keeps on referring to the other policy holder's name.
- I'm travelling with my mum but she has a policy with a different company. Am I covered if she falls sick?
- If I am denied entry to a country because I didn't get vaccinated, can I claim for cancellation?
- If I am liable due to an accident where I was the passenger in a vehicle, are personal liability and legal costs covered?
- If I am overseas and need medical assistance, who do I call?
- If I buy a policy after a Natural Disaster has occurred, am I covered?
- If I contract a disease (not COVID-19 related) because I was not vaccinated for it, can I claim for the medical expenses?
- If I go hiking and can't get back, am I covered to be evacuated to a safer location?
- If I have booked a scuba dive, and get sick before the dive, am I covered for the cost to cancel?
- If I send my luggage by courier and it is lost, can I claim for this?