Claims Questions
- We have a DUO policy - if we both get our luggage stolen, is that one claim or two claims?
- What are the Emergency Assistance Contact numbers?
- What are the operating hours of the Claims Department?
- What currency will my claim be paid in?
- What do I do if my claim is for an emergency?
- What does 'Assistance with Recovery' in the PDS mean?
- What happens after I have been evacuated to Australia?
- What happens after I submit my claim?
- What happens if a country I am travelling to is assigned a 'Reconsider Your Need To Travel' status?
- What happens if I can claim from someone else?
- What happens to any money claimed by me that is recovered from a third party?
- What if my policy expires while I'm still processing a claim?
- What should I do if I am also covered by another insurance company?
- What should I do if I have lost my passport?
- What type of help does the Worldwide 24/7 emergency assistance team provide?
- Where can I find the Emergency Assistance Numbers?
- Where do I send my claim form and/or paperwork?
- Why don't you have a reverse charge number