Claims Questions
- If my sporting event is rescheduled, can I claim on costs to rearrange my travel?
- If my travelling companion uses my phone and it is stolen from them, can I still claim?
- If my trip is disrupted and I have to return home, how much can I claim?
- Is my phone covered if I accidentally drop it and it breaks?
- Is the emergency assistance number toll free?
- Is the monsoon season in Asia considered a "Known Event"?
- Is there a limit to the number of times that I can claim for the same item?
- Is your claims process good?
- My camera stopped working while I was overseas. Can I claim for this?
- My eye sight is getting blurry and I'm having trouble seeing things, am I covered to see the optometrist?
- My tour operator cancelled my tour and refunded the tour cost, can I claim for the flight cancellation?
- We are travelling as a family but have 2 separate policies because we are leaving at different times. If we have to claim for the same event, do we still have to pay for 2 lots of excess?
- We have a DUO policy - if we both get our luggage stolen, is that one claim or two claims?
- What are the Emergency Assistance Contact numbers?
- What are the operating hours of the Claims Department?
- What currency will my claim be paid in?
- What currency will my travel insurance claim be paid in?
- What do I do if my claim is for an emergency?
- What does 'Assistance with Recovery' in the PDS mean?
- What happens after I have been evacuated to Australia?