Can I cancel my policy if I haven't used it and haven't travelled?

We are flexible when it comes to cancelling your Fast Cover travel insurance policy provided you meet the cancellation terms and conditions of your policy.  The following are some of the key points you need to know about cancelling your travel insurance policy: 

You have a 25-day cooling-off period from the purchase date of your policy (as shown in your Certificate of Insurance). During this period, you can cancel your policy and receive a full refund, provided: 

• You have not started your trip, 
• You have not made a claim, or 
• exercised any rights under the policy. 

You may cancel the policy simply by contacting us and we will give you a full refund. 

Cancellation and Refunds 

If you decide to cancel your policy outside of the 25-day cooling-off period, you may be eligible for a partial refund. How much you are refunded if you cancel your policy depends on when you cancel and what type of policy you have, as described below. 

* Special cancellation rules apply if your trip is affected by COVID-19. 

COVID-19 Cancellations 

If you are unable to start your trip due to a reason related to COVID-19 that is not covered by your policy, you can change your travel dates or cancel your policy at any time for a full refund provided you have not made a claim for some other reason. 

Should your circumstances not fit neatly into the scenarios we’ve outlined, you’re welcome to email info@fastcover.com.au or call us on 1300 409 322 to discuss what we may be able to do assist you.  

As each individual’s circumstances are different, we will assess each claim on a case-by-case basis in accordance with your specific circumstances, policy terms, and Certificate of Insurance. 

Eligibility criteria, policy terms, conditions, exclusions, limits and sub limits apply. Consider the PDS prior to deciding on which policy is right for you and your needs.