Can I cancel my policy if I haven't used it and haven't travelled?
You have a full 25 days from the purchase date of the policy (as set out in the Certificate of Insurance) to make sure you are happy with every aspect of your Fast Cover Travel Insurance policy and in accordance with our regulatory obligations. This is known as the “cooling off” period. During this time, you may cancel the policy simply by contacting us and we will give you a full refund.
You cannot cancel your policy and receive a refund of your premium if you have exercised any of your rights or powers under the policy (e.g. you have made a claim) or if you have started the trip within the 25 day cooling off period.
If you decide to cancel your policy outside of the 25 day cooling off period you may be eligible for a partial refund as described below.
Cancellation and refunds
How much you are refunded if you cancel your policy depends on when you cancel and what type of policy you have.
| If you: | Basics policy | Domestic, Standard Saver, Comprehensive, Snow Sports Plus & Frequent Traveller Saver policies |
| Cancel within 0 to 25 days provided your trip has not started | 100% refund | 100% refund |
| Cancel within 26 to 366 days provided your trip has not started* | 70% refund * | 60% refund * |
| Cancel after your trip has started* | No refund * | No refund * |
* Special cancellation rules apply if your trip is affected by COVID-19.
COVID-19 cancellations
If you are unable to start your trip due to a reason related to COVID-19 that is not covered by this policy, you can change your travel dates or cancel your policy at any time for a full refund provided you have not made a claim for some other reason.
Case by case considerations
Should your circumstances not fit neatly into the scenarios we’ve outlined, you’re welcome to email info@fastcover.com.au or call us on 1300 409 322 to discuss what we may be able to do assist you.
Cover is subject to the policy terms, conditions, limits and exclusions in the Product Disclosure Statement (PDS).