What should I do if I have lost my passport?
What to do if your passport is lost, stolen or damaged while you are overseas:
- Contact your nearest Australian Embassy, High Commission or Consulate.
- You can also contact the 24 hour Consular Emergency Centre in Canberra on +61 2 6261 3305.
- If your passport has been stolen from you, you must report the theft to the nearest police station for a police report as soon as practicable.
What you can claim for:
- Up to $5000 if you have a Comprehensive, Snow Sports Plus or Frequent Traveller Saver policy, or up to $2000 if you have a Standard Saver policy, for the replacement costs (including your communication costs) of the passport.
- For Trip Disruption costs if you are unable to travel because you don't have your passport.
Note:
- If you have the Basics policy, there is no cover for the replacement or communications costs if you have lost your passport.
Cover is subject to the policy terms, conditions, limits and exclusions in the Product Disclosure Statement (PDS).