What can I do if I am unable to report a theft to the police while travelling?

If you experience a theft while travelling, it is important to report the incident as soon as possible, ideally within 24 hours. In most cases, this should be done at a local police station or with the transport authority you were travelling with, such as an airline, bus line, rail service or shipping company.

If you are unable to reach a police station, you should obtain written confirmation of the theft from another reliable authority. This could include a statement from your hotel management, a tour group leader, or another official who can confirm both the details of the theft and the reason why you could not make a police report.

Having this documentation is important, as it provides evidence of the incident and will support your claim assessment.

Every claim is reviewed individually on a case-by-case basis and will only be paid if it meets the terms, conditions, limits, and exclusions in your policy. Always check the PDS carefully so you know exactly what’s included before you travel.