Why can’t I find my medical condition on the travel insurance medical screening list?

Sometimes the name of your medical condition may differ from the terminology used in our medical screening system. In some cases, your condition might appear under an alternative medical name or a broader medical category. 

If you can’t find your condition during the medical screening process, here’s what you can do: 

It may also help to check with your treating doctor for any alternative or clinical names for your condition to ensure the screening is completed accurately. 

Every claim is reviewed individually on a case-by-case basis and will only be paid if it meets the terms, conditions, limits, and exclusions in your policy. Always check the PDS carefully so you know exactly what’s included before you travel. 

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