Can I claim for the cost of a new ticket if I miss my flight?

Depending on the policy you have chosen and your circumstances, you may be eligible to claim for the reimbursement of reasonable additional travel expenses which you cannot recover from any other source, if your trip is disrupted during your journey for reasons specifically described under the Trip Disruption Expenses benefit. 

The Trip Disruption Expenses benefit cover is only available under the following policy types: Comprehensive, Standard Saver, Snow Sports Plus, Frequent Traveller Saver, and Domestic Plus. Cover is not available under the Basics policy for trip disruption expenses. 

The outcome of a claim depends on your specific circumstances and whether the reason for the missed flight is covered under your policy. You must provide appropriate supporting documentation to support your claim.  

Eligibility criteria, policy terms, conditions, exclusions, limits and sub limits apply. Consider the PDS prior to deciding on which policy is right for you and your needs. 

Any advice is general advice only and does not take into account your individual objectives, financial situation, or needs. Please consider the PDS before making any decisions regarding the purchase of travel insurance. 

As each individual’s circumstances are different, we will assess each claim on a case-by-case basis in accordance with your specific circumstances, policy terms, conditions, exclusions and Certificate of Insurance.