Can I go to a private hospital, or do I have to go to a public hospital?

If you are injured or seriously unwell, you should go to the nearest public hospital for treatment and contact the Emergency Assistance team as soon as you are able, so they can assist with your care. 

If you do not know where the nearest public hospital is, you should contact the Emergency Assistance team for advice. 

If your injury or illness makes it impossible for you to contact the Emergency Assistance team immediately, you should go to the nearest hospital available, even if it is a private hospital.  Once you are able, contact the Emergency Assistance team so they can assist with your care. 

Please note that if you are in an Reciprocal Health Agreement countries, you need to present at a public hospital and use your Medicare card to receive free treatment.  

Every claim is reviewed individually on a case-by-case basis and will only be paid if it meets the terms, conditions, limits, and exclusions in your policy. Always check the PDS carefully so you know exactly what’s included before you travel.