If I’ve already spoken to the Emergency Assistance team, do I still need to submit a claim form?

Yes, even if the Emergency Assistance team has been in touch about your incident, you’ll still need to complete a claim form. This is because the Claims team requires documentation to properly assess your claim. 

• If you already have a Claim Number: Include it on your claim form. 
• If you don’t have a Claim Number yet: Use your policy number instead, and the Claims team will issue you one once they receive your claim. 

Every claim is reviewed individually on a case-by-case basis and will only be paid if it meets the terms, conditions, limits, and exclusions in your policy. Always check the PDS carefully so you know exactly what’s included before you travel.