I've lost my luggage, what do I do now?

Where a claim is for the loss or theft of, or damage to, luggage and personal effects, you must: 

• where it is reasonably possible, report the loss or theft as soon as practicable, but preferably within 24-hours to the police or an office of the bus line, airline, shipping line or rail authority you were travelling on when the loss or theft occurred. 
• provide us with a copy of the written report to the police or office of the bus line, airline, shipping line or an office of the bus line, airline, shipping line or rail authority you were travelling on

You can put a claim in for the loss while you are still travelling or upon your return to Australia. 

Visit our Claims page for more information on how to make a claim.

For more information, refer to our Product Disclosure Statement (PDS).