What do I do if my claim is for an emergency?

If your claim relates to a medical emergency or other urgent situation while you are overseas, you should first contact the Fast Cover Emergency Assistance team. They are available 24 hours a day, 7 days a week and can provide immediate help, including arranging medical treatment, hospital admission, or medical evacuation if required.

Emergency contact details:

Make sure you provide your policy number, details of the emergency, and your location. If you are too unwell to make the call yourself, your travel companion, treating doctor, or hospital staff can contact the Emergency Assistance team on your behalf.

If you later need to submit a claim, you’ll still need to complete a claim form and provide supporting documents. If you have already been given a Claim Number by the Emergency Assistance team, use this number when submitting your claim.

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