What do I do if my claim is for an emergency?
For emergency assistance anywhere in the world at any time, contact the Emergency Assistance team - the phone numbers are at the bottom of your Policy Certificate or available on our website.
The team will help with medical problems, locating nearest medical facilities, your evacuation home, locating nearest embassies and consulates, as well as keeping you in touch with your family and employer in an emergency.
If you are hospitalised, you or a member of your travelling party MUST contact us as soon as possible. If you do not, we will not pay for expenses or for any evacuation or airfares that have not been approved or arranged by us.
If you are not hospitalised but you are being treated as an outpatient and the total cost of such treatment will exceed $2,000, you MUST contact us as soon as possible.
For more information, refer to our Product Disclosure Statement (PDS).