What should I do if I have damaged my camera?
You must:
- where it is reasonably possible, report the loss or theft as soon as practicable, but preferably within 24-hours to the police or an office of the bus line, airline, shipping line or rail authority you were travelling on when the loss or theft occurred.
- provide us with a copy of the written report to the police or office of the bus line, airline, shipping line or an office of the bus line, airline, shipping line or rail authority you were travelling on.
If you caused the damage to the camera yourself, you must prove that you acted in a responsible way and took reasonable measures to minimise the damage to the camera.
You can put a claim in for the damage while you are still travelling or upon your return to Australia.
Visit our Claims page for more information on how to make a claim.
For more information, refer to our Product Disclosure Statement (PDS).