Claims Questions
- Do I have to pay anything if I make a claim?
- Do I have to pay the bill for medical claims and then claim them back when I return home?
- Do I have to wait until I am back in Australia to submit a claim?
- Do receipts, medical or police reports have to be translated into English for my claim?
- Does the Emergency Assistance number have a call-back facility?
- How am I assured of a fair decision when making a claim?
- How do I claim if my policy was purchased as part of a group and the contact details aren't mine?
- How is Depreciation on items applied?
- How is the value of purchased second hand items determined?
- How long do claims take to be processed?
- How long do I have to lodge my travel insurance claim?
- How long will it take to process my claim?
- I am not happy with my claim outcome, what do I need to do?
- I don't have a phone to call the emergency assistance team. What can I do?
- I have a claim number from the Emergency Assistance team while overseas. Can I submit an online claim?
- I have already submitted my claim, but I want to add to it. How can I do this?
- I have been charged for accidentally damaging the benchtop in the apartment that I rented. Can I claim?
- I have to make a change to my claim, how do I do this?
- I might have to attend court, can I claim for the cancellation costs if I am called to attend?
- I need to make a claim, what do I do?