Claims
- I had already contacted the Emergency Assistance team about an incident on my holiday - do I still need to fill out a claim form?
- I have a claim number from the Emergency Assistance team while overseas. Can I submit an online claim?
- I have already submitted my claim, but I want to add to it. How can I do this?
- I have to make a change to my claim, how do I do this?
- I need to make a claim, what do I do?
- I need to put in a claim - what if I am at fault?
- I'm on a Duo policy, and making a claim, but the claims system keeps on referring to the other policy holder's name.
- Is there a limit to the number of times that I can claim for the same item?
- Is your claims process good?
- What are the operating hours of the Claims Department?
- What currency will my claim be paid in?
- What currency will my travel insurance claim be paid in?
- What happens after I submit my claim?
- What happens if I can claim from someone else?
- What happens to any money claimed by me that is recovered from a third party?
- What if my policy expires while I'm still processing a claim?
- What should I do if I am also covered by another insurance company?
- Where do I send my claim form and/or paperwork?