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• How do I make a travel insurance claim with Fast Cover?

  Making a claim with us is simple. The quickest way is to lodge it online at fastcover.com.au/claims. You can also email our Claims team at claims@fastcover.com.au or give us a call on 1300 409 322

• Can you get a Canada visa online?

  Yes, most Canadian visa applications can be submitted online through the IRCC secure portal. This includes visitor visas, work permits, study permits, and eTA applications. The online system

• Can I make a claim if my luggage is lost while being sent by courier?

  If your luggage is being sent unaccompanied by courier, post or under a freight contract, it isn’t covered. The policy only provides cover for items you take with you on your trip, not items shipped

• What should I do if my passport is lost, stolen or damaged while overseas?

  If your passport is lost, stolen, or damaged while travelling overseas, you should take the following steps as soon as possible: Contact the nearest Australian Embassy, High Commission, or Consulate

• Do I need an electronic travel authorization to travel to Canada?

  Visa-exempt Australians travelling to Canada by air must have an Electronic Travel Authorization (eTA), even if only transiting through a Canadian airport. The eTA is valid for up to five years and

• Can Australians go to Malaysia without a visa?

  Yes, currently Australian citizens can travel to Malaysia without a visa for tourism or social visits up to 90 days. You'll receive a visa exemption entry stamp in your passport upon arrival,

• Am I being covered if my luggage is being shipped over by a courier?

  There is an exclusion under the policy wording in the event that your luggage and personal effects were being sent unaccompanied or by post, courier or under a freight contract. You do need to have

• Can you get a New Zealand visa online?

  While Australian citizens and permanent residents don’t need to apply for a visa to New Zealand, Australian temporary residents may still need to obtain a visa for their stay in New Zealand. There

• What is the best travel insurance for trekking in Nepal?

  If you’re looking for the best travel insurance for trekking to Everest Base Camp or the Annapurna Circuit in Nepal, you may want to consider if the travel insurance policy for trekking in Nepal will

• How long can Australians stay in Malaysia visa-free?

  Currently, Australian passport holders can stay in Malaysia for up to 90 days without a visa under the visa exemption arrangement for tourism or business purposes. This period begins from the date of

• Do I have to hand over my passport to receive medical treatment?

  Requirements can vary depending on the country you’re in. In some destinations, you may be asked to show or hand over your passport when seeking medical treatment. If you are unsure, you should

• Do I need an electronic travel authorisation to travel to New Zealand?

  Australian citizens do not need a New Zealand Electronic Travel Authority (NZeTA) to enter New Zealand. Australian permanent residents (who are not Australian citizens) must obtain an NZeTA before

• Can you get a Malaysia visa online?

  Currently, Australians cannot apply for Malaysia visas online. Australia is not on the list of countries eligible for Malaysia's e-Visa program. Australian citizens can travel to Malaysia visa-free

• Can Australians go to Canada without a visa?

  Australian citizens can visit Canada without a visa for tourism or business for up to six months. However, if arriving by air, you must obtain an eTA before your flight. The eTA is electronically

• Can you get a UK visa online?

  Australian travellers can apply for a visa to the UK online through the UK Visa Immigration Services website. As part of the online visa application process, you are also applying for an eVisa. From

• Do I need to do a medical screening for pregnancy when buying travel insurance?

  Pregnancy itself is not automatically treated as a condition that generally requires a medical screening, as long as the pregnancy is progressing normally and falls within the gestational limits

• Can Australians go to New Zealand without a visa?

  Under the Trans-Tasman Travel Arrangement, Australian citizens travelling on an Australian passport, and Australian permanent residents travelling with a valid and per-approved New Zealand Electronic

• What is ‘Rental Vehicle Excess Benefit’?

  When you hire a rental vehicle, the rental company will usually include insurance for damage or theft of the vehicle. If something happens, you are normally required to pay an insurance excess to the

• Is my luggage covered if I check it in and it’s transported in the airline’s cargo hold?

  You can still submit a claim for most everyday luggage if it’s lost, damaged or stolen while checked in. However, some items aren’t covered when placed in the cargo hold. Jewellery, cash, travel

• Who has the best travel insurance in Australia?

  The best travel insurance policy will depend on your individual travel plans, preferences, and coverage needs as well as your personal and financial circumstances. What may be “best” for one

• Do I Need a Visa for Canada from Australia?

  Australian citizens don't need a visa for short-term visits of up to 6 months to Canada. Instead visa-exempt Aussies will need an Electronic Travel Authorization (eTA) when arriving by air. For stays

• Do I Need a Visa for New Zealand from Australia?

  Australian citizens travelling on an Australian passport, and Australian permanent residents travelling with a valid and per-approved New Zealand Electronic Travel Authority do not need to apply for

• Do I need a visa for the UK from Australia?

  Australians travelling to the UK for up to 6 months as a tourist or to transit will need an electronic travel authorisation (ETA) or a Standard Visitor visa to enter the UK. Australians planning to

• What is the General Insurance Code of Practice?

  The Insurance Council of Australia Limited has developed the General Insurance Code of Practice (“the Code”), which is a voluntary self-regulatory code. The Code aims to raise the standards of

• Can I claim if my brother’s iPad is stolen while I’m travelling with it?

  No, you can only claim for lost, stolen or damaged items which are yours, and not someone else's. For more information, refer to our Product Disclosure Statement (PDS).

• What is your privacy policy?

  We value your privacy. Our Privacy Policy, available at fastcover.com.au/privacy, sets out how we protect your personal information. Fast Cover Pty Ltd are subject to the privacy principles under the

• Do I have a medical condition for travel insurance purposes?

  A Medical Condition means any bodily or physical injury, physical defect, illness, disease or other medical or dental Condition or sign or symptom of these things, the applicable person: required

• How many times can I use the Rental Vehicle Excess benefit?

  You can claim on your Rental Vehicle Excess benefit as many times as you like up to the maximum value ($5000 or $8000) that you have chosen. Cover is subject to the policy terms, conditions, limits

• What if my new policy costs less than my Credit?

  If your new policy is cheaper than the value of your Credit, the remaining balance will stay on your account and can be used for a future policy as long as it’s used before the original Credit expiry

• What is the etiquette for travel in South Korea?

  In South Korea, showing respect for local customs enhances your travel experience. Remove your shoes when entering homes, temples, and some traditional restaurants. Bow slightly when greeting people,

• Can I make a claim if my belongings were left unsupervised in a public place?

  If your luggage or personal items were left unsupervised in a public place, they aren’t considered secure, and losses from those situations aren’t covered. This includes moments like leaving bags on

• Am I covered if my luggage is delayed on the final leg of my trip home?

  The Delay of Luggage benefit is designed to help if your bags are delayed and you need to buy essential items to continue your trip. If your luggage is delayed on the final return leg of your journey

• What Is the Best Way to Prepare the Elderly for a Long Flight?

  If you’re thinking of how to prepare for a long flight, start with a health check-up to ensure fitness for travel. Pack medications in a well-organised carry-on bag, and include comfort items like

• Am I covered for damage to my personal belongings as a result of normal use and repair?

  Our policies include an exclusion relating to the ordinary wear and tear, deterioration, atmospheric or weather conditions, insects, rodents or vermin and loss or damage of your items in the process

• What are sub-limits in travel insurance?

  A sub-limit means the maximum dollar amount we will pay to cover a specific item, event, or loss that falls under a broader section benefit limit in your policy. For example, if you have a Luggage

• Is equipment that I hire during my trip covered under the luggage benefit?

  Hired equipment isn’t covered under the luggage benefit. The cover only applies to items that belong to you, and hired or rented equipment doesn’t meet that requirement. If hired gear is lost, stolen

• What if my new policy costs more than my Credit?

  If your new policy is more expensive than the value of your Credit, the Credit will be applied in full, and you’ll just need to pay the remaining balance at checkout. Please note that Credits can’t

• Am I covered if I leave my skis unlocked outside the cafe for 15 mins, and they are stolen?

  Cover may not available if you leave your snow sports equipment such as skis unsupervised. Under our Snow Sports Equipment benefit and Luggage and Personal Effects benefit it is a condition of cover

• I’m a business traveller — how does GST affect my claim?

  If you are travelling for business and are entitled to claim an input tax credit (ITC) for expenses you’ve claimed on your travel insurance, the amount we pay will be reduced by the value of that

• Do I need to tell you the amount of the input tax credit for my policy?

  If you’re a business traveller and entitled to claim an input tax credit on a cost you’re claiming for (or would be entitled to if you were replacing a lost or stolen item), the amount we pay will be

• Is it worth it to get travel insurance?

  The value of insurance may be considered to be worth it when you consider the cost of travel insurance cover, which is most likely to be relatively small compared to the cost of your total holiday.

• How can I pay by direct deposit?

  Our Direct Deposit details are: Account Name: Fast Cover Travel Insurance Account Number: 439 945 377 BSB: 012 110 (ANZ) Deposit Reference: Your Quote Number or Last Name After you have made the

• Can travel insurance cover me if I fall victim to a scam?

  Travel insurance may help in some situations involving scams, depending on your policy and the circumstances. Under the Fast Cover Travel Insurance PDS, certain losses such as theft may be considered

• What is a Medical Condition?

  A Medical condition means any bodily or physical Injury, physical defect, illness, disease or other medical or dental condition or sign or symptom of these things, the applicable person: • required

• Is a bicycle over 3 years old covered under travel insurance?

  To be eligible for Bicycle Pack cover, your bicycle must be less than 3 years old, have a minimum value of $1,500, and be free of defects at the time cover starts. If your bicycle is more than 3

• What is a sub-limit under Fast Cover Travel Insurance policy?

  A Sub-Limit is the maximum dollar amount we will pay to cover a specific item, event or loss which we have described under a broader section benefit limit. Example: If you have the comprehensive

• Is my phone covered if I accidentally drop it and it breaks?

  A phone that is accidentally damaged, such as being dropped and broken, may be considered under the Luggage and Personal Effects benefit if this cover is included in your policy. The claim will be

• What should I do if my travel plans have changed?

  Travel plans don’t always go the way we expect! If your trip details change, just get in touch with Fast Cover as soon as possible so we can update your policy. If your policy isn’t updated to match

• Are new phones bought during my trip affected by depreciation?

  If you happen to buy a new phone while you are overseas and something happens to it during your trip, Fast Cover treats this a little differently from items you owned before travelling. Phones and

• How can I compare trekking insurance?

  When you compare travel insurance for trekking, you shouldn’t just look at the price of the trekking travel insurance, as the cover offered may differ between insurance providers. To find the best